Up With Paper is fully committed to providing the highest quality products, We are therefore happy to provide a refund or exchange your item within 10 days of package receipt if:
The tracking number that comes with your package insures the proof of delivery and ship date for both parties. The tracking number associated with your order will be screened and the carrier will be contacted by Up With Paper, if such an issue occurs. In these cases, Up With Paper will re-ship your package at no additional charge and with free shipping. If the defective product you received is no longer available, your payment for the returned, defective product will be credited back to your account.
It is the responsibility of the buyer to cover the cost of shipping the defective product back to Up With Paper for a refund or exchange. Please contact us for an R/A number at firstname.lastname@example.org; this R/A number MUST BE INCLUDED ON THE RETURNED PACKAGE.
For refunds and exchanges, please mail defective product back to:
Up With Paper
ATTN: R/A #_______
6049 Hi Tek Court
Mason, OH 45040
All refunds and exchanges will be reviewed and processed upon receipt of the item in its original condition.
Unfortunately, we cannot honor refunds and exchanges for:
UWP Luxe employs artisans to create greeting cards, boxed sets, and desktop accessories. Our cards feature elaborately foiled pop-ups and dainty details that are carefully hand-crafted and finished with care.
Our wholesale site is undergoing a facelift. We’re planning on launching in mid-June. Check back soon!