Frequently Asked Questions

Where is my order?

You should receive an order confirmation email followed by tracking information once your order has shipped. Please wait 48 hours for the information to update. Shipment notifications are released via email once your order has shipped, but mysterious things happen! If it’s been 5+ business days since your order was placed and you have not received a shipment notification, reach out to us and we’ll do what we can to straighten everything out.

Please note: Some orders may ship in more than one package. While you may not receive multiple shipping notices for each package, rest assured that they are on the way.

Why hasn’t my email been answered yet?

We are a small team trying to respond as fast as we can. Please give us 48 hours to get back to you!

Oops! What if I need to cancel or change my order?

Once an order has been placed, we cannot change your shipping address. We cannot remove or add products to your order once you’ve placed the order. Feel free to create an additional order for any products your heart desires!

What if my items arrive damaged?

No matter how much extra attention and care we put into packing your special items, sometimes things out of our control happen! If your order arrives damaged, we have you covered! Just email us as soon as your damaged product arrives and our customer service team will take care of you.

When will a product be restocked?

Sign up to be the first to know! You can find this button on any product page underneath the Sold Out notification.

Can I add a gift note or message to my order?

We cannot add any gift notes or messages to any orders due to limitations at the warehouse, but we have plenty of pop-up cards for you to mail on your own!

How do I customize my All Occasions card?

Some of our Treasures, Panoramics, and Delighted cards come with a Choose Your Own Message sticker sheet with an assortment of copy options and one blank sticker. Pick out your favorite message (or write your own in!) and adhere over the existing tag on the interior of the greeting card.

An item I purchased just went on sale!

It’s always a bummer to see an item you purchased on sale at a later date. Unfortunately, we are not able to offer price adjustments on items previously purchased. Make sure to take advantage of our promotions and sale items while you can! Join our email list to be the first to know about special sales and promotions.

How do you apply sales tax?

We charge sales tax for all the states we ship to in accordance to their state and local laws. The tax rate will vary depending on the address you provide!

International shipping

We are only able to fulfill U.S. orders at this time, but we are hard at work figuring out the fine details to share our products overseas. Stay subscribed to our emails and social media for updates!

Wholesale orders

Our wholesale site is undergoing a facelift. We’re planning on launching in mid-May. To place an order before then, please call us at 800.852.7677 or email us at info@upwithpaper.com.

Looking to collaborate?

We’re always looking for new and talented paper engineers, illustrators, graphic designers, and brands to work and collaborate with. If you’d like to submit your portfolio or inquire about employment, freelance work or internships, please reach out to us on our Careers page.

Explore our boutique greeting card brand.

UWP Luxe employs artisans to create greeting cards, boxed sets, and desktop accessories. Our cards feature elaborately foiled pop-ups and dainty details that are carefully hand-crafted and finished with care.

New wholesale site coming soon!

Our wholesale site is undergoing a facelift. We’re planning on launching in mid-June. Check back soon!

Already have an account? Login and visit My account to view order information or request a return.